Terms and Conditions
TERMS & CONDITIONS
1. Your initial deposit reserves your event date and is non-refundable.
2. We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.
3. The date of your final payment is the final date for any changes of size, style or flavors of the cake. Any changes requested after this date cannot be guaranteed and maybe subject to additional charges.
4.Delivery and setup is depending on the location of the venue and will be stipulated in the final price.
5. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 23 degrees Celsius or below.
6. If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
7. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession.
8. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
9. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
10. Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control.
Frequently asked Questions
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Deposit and Payment
A 50 % non refundable deposit is required on placing your order to secure your booking. Your booking is not secured until your deposit is received, unfortunately I don't have time to follow up deposit payments and if your deposit isn't received the week of your order your booking spot will go to another customer. The balance of the order payment is to be paid in full at least 7 days prior to pick up. If you placed an order with less than 7 days, full payment is required when placing your order. Payment details will be on your invoice.
Agreement of T's and C's
Once you pay your deposit it is considered that you are in agreement with our T's and C's
How to store Cake
Please refrigerate your cake as soon as you get home or to the venue. Cakes don't do well out of thein the Qld heat and need to be stored in the box they come in to prevent any odour transfer from the fridge. You can freeze leftovers for 30 days in an airtight container.
Allergy friendly Cakes
Unfortunately I have made the decision to no longer offer cakes to customers with allergies. It only takes one small error from me and it is a huge responsibility which I cannot bear. Some Cakes an be made vegan or gluten free by ingredient only but unfortunately won't be suitable for those with coeliac or allergies.